Returns Policy

At Things of Metal and Wood, we value the unique characteristics of timber. Imperfections such as knots, grain variations, and colour differences are natural occurrences and are not considered faults. These natural variations add to the beauty and individuality of each piece and are not covered under our returns policy.

Structural Faults in Steel or Aluminium

If you encounter a structural fault in the steel or aluminium components of your product, these issues are covered under our warranty. Please refer to our warranty information for details on how to proceed with a warranty claim.

Returns Process

We accept returns for items in 'as new' condition within 7 days of delivery. To initiate a return, please follow these steps:

Contact Us

Email us at info@thingsofmetalandwood.com.au to notify us of your return. Please include your order or invoice number, a description of the issue, and any relevant photos.

Return Authorisation

Once we approve your return request, we will provide you with the return address and further instructions.

Shipping Costs

Customers are responsible for all return shipping costs. Ensure the item is securely packaged to prevent damage during transit.

Return Conditions

The item must be in 'as new' condition.

The return must be initiated within 7 days of delivery.

Photos must be included.

Costs and Timeframes

Customers are responsible for return shipping costs.

Returns must be shipped back to us within 7 days of receiving the return authorisation.

Once we receive the returned item and verify its condition, we will process your refund or exchange within 7 business days.

Contact Information

For any questions or concerns regarding returns, please contact our customer support team at info@thingsofmetalandwood.com.au.

Thank you for choosing Things of Metal and Wood. We appreciate your understanding and cooperation.